How long does it take to receive my order?
Each piece is made to order, requiring a 7-10 day manufacturing period. Once completed, your item will be shipped via DHL, UPS, or FedEx, with an additional transit time of 2-3 days.

Can I track my order?
Yes, once your order is shipped, you will receive a tracking number. You can monitor the delivery status through our partner’s tracking portal.

Do you ship internationally?
Yes, we ship worldwide. All items are delivered with duties and taxes paid, ensuring no extra charges upon delivery.

What are the shipping fees?
Shipping is free of charge,

Are your pieces made from real gold and silver?
Yes, all our pieces are crafted from high-quality materials, including sterling silver, gold, and other precious metals. Each product description details the specific materials used, and all rings are stamped with the appropriate metal mark, ensuring authenticity and quality.

Can I customize a piece?
We offer customization options for certain pieces. Please contact us to discuss your ideas and receive a quote.

Do you offer limited-edition designs?
Yes, we frequently release limited-edition collections.

How do I care for my jewelry?
To maintain the quality and longevity of your piece, we recommend keeping it away from chemicals, excessive moisture, and abrasive surfaces. Regularly clean your jewelry with a soft cloth to maintain its shine.

What is your return policy?
We accept returns for non-custom items within 14 days of delivery. Items must be unworn and in their original packaging. Please see our Returns Policy for full details.

How do I initiate a return or exchange?
To start a return, please contact our support team with your order number and reason for return. We will provide instructions for shipping the item back to us.

Can I return a custom or engraved item?
Unfortunately, custom and engraved items cannot be returned or exchanged. Please review your design carefully before placing a custom order.

How do I find my ring size?
You can refer to our Ring Size Guide. For the most accurate fit, we recommend having your size measured by a professional jeweler.

What if I ordered the wrong size?
If your ring doesn’t fit, we offer resizing services for a fee. Contact us within 14 days of receiving your order to discuss your options.

What payment methods do you accept?
We accept major credit cards and PayPal at checkout. All payments are secure and encrypted to protect your information.

Will I be charged VAT or other taxes?
All applicable taxes, including VAT and duties, are included in the purchase price. There are no hidden fees upon delivery.

Do your products come with a warranty?
Yes, all our jewelry is backed by a one-year warranty covering manufacturing defects. If you experience any issues, please reach out to us for assistance.

Are your designs authentic to Invictus London?
Absolutely. Each piece is an original design exclusive to Invictus London, crafted with attention to detail and inspired by themes of strength, valor, and timeless elegance.

How can I contact customer support?
Our customer support team is available via email at sales@invictuslondon.com or through our Contact Us page. We aim to respond to all inquiries within 24 hours.

Do you offer gift packaging?
Yes, all items are presented in luxurious packaging, perfect for gifting. You may also add a personalized message during checkout.

Can I subscribe to receive updates on new collections and offers?
Certainly! Sign up for our newsletter to receive the latest on new arrivals, limited editions, and exclusive promotions